Refund policy

We have a 30-day return policy for eligible items, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unused
  • In its original packaging
  • You’ll also need the receipt or proof of purchase

To start a return, contact us at contact@copperbacksplash.com.
Please note that returns must be shipped to the following address:

NATUROSS DEKORASYON SANAYI VE TICARET LIMITED SIRKETI
ULUONDER MAH. BAKSAN SANAYI SITESI 93. BLOK, NO:14
26190, TEPEBAŞI, ESKIŞEHIR, TURKEY

If your return is accepted, we’ll send you return instructions (and a return label if applicable).
Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at contact@copperbacksplash.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product.
We’ll evaluate the issue and make it right with a replacement or full refund.

Exceptions / Non-returnable Items

Because each backsplash is handcrafted and often made to your requested size, color, or design,
the following items cannot be returned:

  • Made-to-order or personalized products
  • Custom-sized panels
  • Special finishes or designs made on request

Only in-stock, non-custom items are eligible for returns.

We also do not accept returns on sale items or gift cards.

If you are unsure whether your item qualifies, please email us before ordering — we’re happy to help.

Exchanges

The fastest way to receive a different product is to place a new order, and return the original item if it is eligible for return.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without a justification.
As above, the item must be unused, in its original packaging, and include proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you whether your refund was approved.
If approved, refunds are processed to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since approval, please contact us at contact@copperbacksplash.com.